Claims & Exchanges
We want you to love what you take home. If something isn't right, here's how we handle claims and exchanges.
General Policy
All sales are final. We do not accept claims, refunds, or exchanges based on personal preference, comfort, size, color, appearance, or buyer's remorse.
Customers are responsible for inspecting merchandise upon delivery or pickup. Any visible damage or missing items must be reported within 48 hours of receipt.
If a product is found to have a manufacturer's defect, it will be handled according to the manufacturer's warranty terms. Grand City Mattress & Furniture will assist customers with the warranty claim process when applicable.
Delivery, assembly, setup, and financing fees are non-refundable.
Mattresses
All sales are final on discounted and name brand mattresses. For claims on all other mattresses, contact us directly and we will help you begin the process via the manufacturer's warranty, where applicable.
Clearance & Special Orders
Clearance, "as-is," floor-model, and special-order items are final sale and cannot be claimed.
How to Start a Claim
Call (210) 901-8871 or email grandcitymf@gmail.com with your order info.